Start here

How the portal works

The shortest route to an answer, plus what happens between your request and the office completing it.

Start with the thing you are trying to do

Make a bookingTour selection, travellers, documents and submission. Fix a document warningWhy an upload is still pending, rejected or invalid for a tour. Check payment or confirmationBalance, KNET status, receipt and booking confirmation. Cancel or follow a refundOffice review, decision and refund stages. Prepare for travelItinerary, advisories, shared files and travel details. Something is still wrongCheck notifications, then send one complete support request.

Portal dashboard showing bookings and action items — The dashboard brings urgent actions—such as missing documents or a balance—into one place.

Open a booking from here to see the exact traveller, payment or document state.

The bell contains office updates. Opening one marks it as read and takes you to the relevant record.

What happens after you submit a booking

1. RequestedYour booking and selected travellers are recorded.

2. PaidThe payment must be completed and reflected on the booking.

3. AcceptedRequired documents must also be verified and linked.

4. Travel & completionTrip updates appear on the tour, booking and in notifications.

Submitting the form is the start of the office workflow, not the final confirmation. A booking can remain PENDING while payment or document review is outstanding. The booking page shows which part still needs attention.

You do not need to call simply because a request says PENDING. First open the booking and check its balance, document cards and notifications.

The statuses that matter

Status	What it means for you
PENDING	Submitted, but one or more required checks are not complete.
CONFIRMED	Payment and required document checks are complete for the booking.
COMPLETED	The tour has finished and the record is retained for history.
CANCELLED	The booking is no longer active. Any refund has its own separate status.

What the office checks—and what stays private

The office may review payment evidence, traveller eligibility and travel documents before completing an action. The portal deliberately does not expose internal notes, security checks, staff assignments or accounting records. It does show the outcome you need: what is pending, what needs correction and whether a request has been accepted or completed.

Use the FAQ for a quick answer. Use the full procedure when a status or action has more than one stage.

Faiz-e-Hussaini Kuwait — user help. Screens use sanitised demonstration data.