Faiz-e-Hussaini Kuwait
Changes & refunds

Cancellation & refund requests

Request a full or partial cancellation and follow each stage without needing to call the office.

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Withdrawal and cancellation are different

A traveller may be able to withdraw their own seat only while the booking is pending and unpaid. Once money is recorded or the booking is confirmed, use a cancellation request. The request keeps the current booking unchanged until the office decides it.

Request a full or partial cancellation

  1. Open the booking and choose Request cancellation.
  2. Select the travellers to cancel, or choose the whole booking.
  3. Give one clear reason and submit once.
  4. Return to the booking to follow the request status and office response.
Cancellation request form on a booking
  1. Choose exactly which travellers the request covers.
  2. The reason helps the office make the decision without a separate call.
  3. Submitting records a request; it does not instantly cancel the booking or send money.
Treat a submitted cancellation request as final. Do not submit duplicates or use a second request to change the first; reply through Support if important information was omitted.

What happens after you submit

The office reviews the named travellers, booking state, payments and applicable cancellation terms. It then accepts or rejects the request. Until acceptance, the travellers remain active and the booking total does not change. The portal shows the decision; confidential internal notes and calculations are not displayed.

A cancellation and a refund finish at different times

1. Request pendingThe booking is unchanged while the office reviews it.
2. DecisionAccepted travellers are cancelled; a rejected request closes with a response.
3. Refund reviewIf money is due back, the amount is reviewed and approved separately.
4. ProcessedThe refund record shows when payout processing is complete.
Booking cancellation and refund status
  1. The cancellation request shows whether it is awaiting a decision or has been resolved.
  2. A refund has its own amount and status after an eligible cancellation.
  3. Processed means the office payout stage is complete; it does not promise a bank-specific arrival time.

No fixed refund timeline is published in the portal. Follow the visible status and notifications. Raise a support request only when the displayed status appears inconsistent or the office asks for further information.

Faiz-e-Hussaini Kuwait — user help. Screens use sanitised demonstration data.