Faiz-e-Hussaini Kuwait
Your account

Profile, family & groups

Keep details accurate, understand family syncing, and share access safely with a custom group.

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Keep travel and contact details accurate

Your profile supplies contact, identity and emergency information used throughout the portal. Enter passport names exactly as printed. Update changed mobile, email, nationality, residency or emergency details before making a new booking.

Profile tabs for personal, contact, emergency and security details
  1. Each tab saves one focused group of details.
  2. Travel identity fields should match official documents.
  3. The photo control changes only the portal profile image.
Changing a profile does not rewrite the verified document attached to an existing booking. If official travel details changed, upload the replacement document and name the booking in Support.

Your system family is automatically maintained

A locked family group comes from the family relationship on member profiles and is synchronised by the system. It is not edited like a custom travel group. If a family relationship is wrong, correct the source profile relationship or ask the office to review it.

Create or join a custom travel group

  1. Create a group and share its generated code privately with the intended members.
  2. Adding a person places them in a pending state; it does not immediately reveal their bookings or documents.
  3. The person signs in and enters the shared code to confirm membership.
  4. After confirmation, eligible members can collaborate on bookings and document readiness.
Custom group with confirmed and pending members
  1. Locked family and custom groups are identified separately.
  2. Pending members remain private until they confirm the shared code.
  3. Owners can add or remove members; members can leave a custom group.

What confirmed group members can see

Confirmed membership permits only the collaboration the portal displays—such as relevant travel readiness and permitted document access. It does not give access to staff notes or unrelated office records. Deactivated groups remain in history but stop exposing collaborative detail.

Password, sign-in and profile photo

You can set a portal password after signing in through ITS, or change an existing password from Profile. Use the current-password check when one already exists. If you cannot sign in, submit a password-reset request from the login page; the public response stays deliberately generic to protect account privacy.

Faiz-e-Hussaini Kuwait — user help. Screens use sanitised demonstration data.